Products & Services
1. Can I have my service temporarily shut-down while on vacation?
Unfortunately, we do not offer this service at this time.
2. I'm moving. What should I do?
Freedom Residential service is available through out the Southeastern United States, you can move virtually anywhere in this area and keep all the same Freedom features and benefits you already enjoy. Contact Customer Care at 1-877-739-9900 to request a transfer of service.
3. Can I prevent someone in my home from placing 900/976 calls?
YES. In fact this block is automatic with Freedom Communications phone service.
4. Can I change the name on my account? Can I modify my billing address?
Yes, you can change the name on your account and modify the billing address. Please contact Customer Care at 1-877-739-9900 to initiate these changes, or email us and we will follow up with you with in one business day.
5. Is there a charge to make a change to my account?
Yes, there is sometimes a charge to make a change to your account so please contact Customer Care at 1-877-739-9900 to identify these charges, or email us and we will follow up with you with in one business day.
6. How do I change my Long Distance carrier?
Freedom Communications telephone service is a bundled product that combines both your local and long distance calling to save you money. Selection of another long distance carrier is not available at this time.
7. How do I change my directory listing to Unlisted or Non-published? How much does that cost?
Contact Customer at 1-877-739-9900 if you wish to change your directory listing to Unlisted or Non-published. Fees vary, but the average is $5 per month, contact Customer Care for details.
8. How do I add or remove features from my account?
Freedom's phone packages are uniquely designed to offer preset groups of features or call packages. View our packages here. If you have any questions please contact Customer Care at 1-877-739-9900 to initiate these changes, or email us and we will follow up with you with in one business day.
9. What are the Customer Care hours of operation?
Freedom's Staff is available Monday – Friday from: 800 A.M.. – 6:00 P.M.. CST Time to personally answer your questions. Or you can email us at contacts@freecomusa.com
Order & Order Status
10. How do I sign up for new phone service? Can I order online?
If you currently have residential or small business service and you would like to migrate your existing service or initiate new telephone service with Freedom Communications, you can contact us toll-free at 1-877-739-9900, or submit a request on line and we will follow up with you. SignUp
11. How do I check on the status of my order?
Freedom prefers to personally assist you in checking on the status of your order:
Contact Customer Service at 1-877-739-9900 during our hours of operation.
12. How do I add a line? How do I add or change features on my account?
If you would like to add an additional line or change your current features, please call Customer Care at 1-877-739-9900, or email us your request and we will follow up with you within a business day.
13. Is there a multiple line discount available?
Yes, but with conditions. The multiple line discount applies to second and third lines dependant on line configuration. For greater detail please call Customer Care at 1-877-739-9900, or email us your request at contacts@freecomusa.com and we will follow up with you within a business day.
